Please note that all foreign nationals need to obtain a visa prior to travelling to Australia.
You should not book flights or make travel commitments for Australia, until you have been granted a visa to travel.
The Australian Embassy in Tehran does not process visa applications or provide immigration and citizenship services.
If you are seeking information on a Refugee and Humanitarian visa or a Humanitarian Stay (Temporary) (subclass 449) visa please read the following:
- Go to the Afghanistan update webpage for the latest information on the Australian Government’s response to the situation in Afghanistan, including information for Afghan subclass 449 visa holders who are outside Australia.
- If you are an Australian citizen or permanent resident in Afghanistan or an Afghan national outside Australia and want to contact the Department of Home Affairs about a visa or citizenship application use this online form.
- You cannot lodge a Refugee and Humanitarian visa application by emailing forms 842 and 681. Emailed applications cannot be accepted and will not be actioned.
- If you are looking for information about which Refugee and Humanitarian visa is relevant to your situation, including how to make an application to the Department of Home Affairs, please look at Refugee and humanitarian visas options on the website.
- The Australian Embassy in Amman processes all refugee visa applications for Afghan citizens who are residing in Iran. Applications should be sent directly to the Australian Embassy in Amman, Jordan at the following address:
PO Box 35201
Amman 11180
Jordan
General refugee and humanitarian visa queries to this email box will not be actioned or forwarded. Please use the above information to direct your query to the Department of Home Affairs.
There is unprecedented demand for places in Australia's Humanitarian Program. Unfortunately, the demand for places far exceeds the number of places available and most applications which are not referred by UNHCR or proposed by an immediate family member are refused.
Biometrics Requirements
Visa applicants will be notified in writing if there is a requirement to provide biometrics within a specified timeframe. There are Australian Biometric Collection Centres located in various locations worldwide. The Department's website and VFS - Australian Biometric Collection Centre website provide information including the closest Australian Biometric Centre to you. It is important that you provide biometrics within the timeframe specified, if requested to do so. Note Australian Biometric Collection Centres generally operate by appointment only.
General Information
Please use the below general information to determine how to direct your immigration or citizenship query to the Department of Home Affairs:
- You can apply online for most Australian visas and citizenship through ImmiAccount.
- Please log on to your ImmiAccount to check the status of your visa application.
- If you already hold a visa you can check your visa status and entitlements through the Visa Entitlement Verification Online system.
- Go to Visa Finder for more information on what visa might be best for your situation. The Department of Home Affairs does not provide migration advice. If you need assistance with applying for a visa, you may wish to engage a registered migration agent. More information is available on the Office of the Migration Agents Registration Authority website.
- Go to the global visa processing times webpage to find out more information about the current processing times for visas. The Department of Home Affairs will not respond to progress enquiries if your visa application is within global visa processing times.
- If you have a complex issue or cannot find the information you need on the Department of Home Affairs website, you can call the Global Service Centre on +61 2 6196 0196. The Global Service Centre is open Monday to Friday 9am to 5pm. Have your documents ready to establish your identity.
- Go to the changes in your circumstances webpage if your situation has changed or is about to change, and you need to tell the Department of Home Affairs because your visa might be affected.
- Go to New Passport Details (homeaffairs.gov.au) if you don’t have an ImmiAccount and need to tell the Department about your new passport/travel document details.
- Go to the Department of Home Affairs website for further information on entering or leaving Australia including information on security, quarantine, health or customs requirements.
- Complete the compliments, complaints and suggestions online form to provide the Department of Home Affairs with feedback.
Home Affairs Web links
Below are a number of links to frequently asked questions. The Home Affairs website should be your first option when planning any travel to Australia.
See: Visit Australia if you would like to visit Australia for tourism or for business meetings
See: Work in Australia if you would like to work in Australia
See: Skill Select if you would like to migrate as a skilled migrant
See: Study in Australia if you would like to study in Australia
See: Family Migration if you would like to bring your family or partner to Australia
See: Become a citizen if you would like to know about the pathways to becoming an Australian citizen
See: General information and enquiry forms
See: What is an ImmiAccount and how does it work
See: My visa is about to expire – what do I do?
See: Information on Biometrics
See: Where do I book an appointment for my biometrics?
See: General Refund Provisions
See: How do I update my passport or other details on my application?
See: Where can I go to complete my medicals?
See: How long will it take to process my application and is my application within the 90% processing time frame?
Technical Problems with ImmiAccount
If you experience any technical difficulties with your ImmiAccount please refer to the following advice on the Home Affairs website: ImmiAccount Technical Help.
If you are still unable to resolve your issue submit your enquiry via the ImmiAccount Technical Support Form.