Visas and Citizenship
Please note that all foreign nationals need to obtain a visa prior to travelling to Australia.
You should not book flights or make travel commitments for Australia, until you have been granted a visa to travel.
The Visa Finder provides information on different visa options for Australia, eligibility, and a step-by-step guide to the application process.
If you decide you want professional help with your application, you can consider using a registered migration agent.
ImmiAccount is your online gateway to the Department and provides many online service options including lodging online applications; making payments; updating your details or circumstances; uploading documents and tracking the progress of your application.
Priority processing is given to applications lodged online through ImmiAccount. Indicative visa processing timeframes are available here.
If you have any enquiries regarding an application, please use the Department of Home Affairs website,
where you can obtain further information relating to:
- Australian Visa Application Centres
- biometric collection (applicable to certain countries only)
- panel physicians for health assessments (if applicable)
- payment methods and
- police checks (if applicable)
- how to make general client enquiries with the relevant visa processing office (online enquiry form)
Refugee and Global Special Humanitarian visa applicants
Information about Refugee and Global Special Humanitarian visa can be found here.
Visa applicants will be notified in writing if there is a requirement to provide biometrics within a specified timeframe. There are Australian Biometric Collection Centres located in various locations worldwide. The Department's website and VFS - Australian Biometric Collection Centre website provide information including the closest Australian Biometric Centre to you. It is important that you provide biometrics within the timeframe, if requested to do so. Note Australian Biometric Collection Centres generally operate by appointment only.
Disruption of services
Some services relating to the visa application process may be impacted by COVID-19 and a range of services we rely on are increasingly unavailable. This includes biometric collection. While these services are unavailable, many applicants cannot meet visa requirements. Applicants will be given additional time to complete checks and provide the requested information. Further information for visa applicants is available at https://covid19.homeaffairs.gov.au/i-want-apply-visa
To contact the Department, please refer to the information at: Contact us (homeaffairs.gov.au)